IT Business Solutions

We approach your networks with this in mind. Our goal in managing your IT infrastructure is for
you to be successful and productive, while keeping your IT costs low and creating a solution that
works. As soon as we take on the task of maintaining and supporting your networks, your
systems are maintained and cared for as our own, because you become an extension of our
company.

Here are just some of the features of our comprehensive IT services:

• Proactive systems and network monitoring
  
• Instant Remote Support
  
• Guaranteed on-site response time within 24 hours
  
• As-needed remote access to your network
  
• Network security and monitoring
  
• On/Off-Site backup of your valuable data
  
• Ongoing IT efficiency and productivity enhancement consultations
  
• Ongoing analysis on network administration
  
• Reduced hourly rates for on-site visits
  
• Reduced rates on telephone technical support
  
• Affordable IT solutions
  
• Web Design and Development

Every client gets a custom IT solution, built upon a working relationship with you that let our
experts personally understand and accommodate your unique needs.
You will be assigned a IT professional who will know your network in and out, when you have a
problem or difficulty he/she will be the liaison to help with any problem no matter how big or
small it is.

Service Levels

We offer several service agreements/options tailored for different kinds of Organizations and their needs:
Maintenance Support

This is our most proactive hands on option for medium and large organizations. You can
rest easy, knowing your IT systems are in the hands of our seasoned and expert staff.
Analogous to having your own in-house technical team, you benefit from immediate
response times and pro-active practices that help ensure minimal downtime and a
problem-free work environment.

Per-incident Support

This option is great when you need experienced and knowledgeable experts to readily
available to support your networks. You can save on our already competitive rates and
you get the added bonus of priority assistance. We can help you as needs arise on special occasions, for things such as file recovery, upgrades, or other services. You'll benefit from the professional service you expect from a company that cares about your technology investment.